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Is the food presented in an attractive way?
We measure the moment of truth
Is the correct information given at time of booking?
Is customer feedback welcome?
Are everyone greeted with a smile?
Are the advertised items available?
We reward Superb Service
How long is the wait time in line?

News

2012-03-26
The Smiling Report 2012 show low service scores
Mystery Shopping Providers in Asia, Europe, North...
2012-02-10
Superb Service-award!
Yesterday was the day for the Superb Service-...
2012-01-13
Age controls delivers results!
To ensure that laws and rules are followed is...
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