Number of registered Mystery Shoppers
Continuous Improvements
Everything can be improved, every service, every product, every process. If you think you are good enough, you will soon be passed by your competitors.
1. The process starts with developing, defining and documenting the concept, standards and procedures.
2. Then all employees have to be trained in the how to how to work and act.
3. Mystery Shopping is the tool for following up how well the company follows their concept, treats their customers and how they take care of all possible ad-on sales opportunities. Audits will map out how the company is following their own standards.
4. After the evaluations it is up to the company to either congratulate the performances, - or change the concept or change the behaviour.
Better Business has resources to help with all stages of the improvement process, either with our own employees, or with our partners.
